Shipping Policy

Last updated: August 16, 2026

Thank you for shopping with Moodbyte. We aim to make the delivery process clear and reliable. This Shipping Policy explains where we ship, processing times, estimated delivery times, tracking, customs charges, split shipments, delays and delivery issues.

1. Order processing

Orders are generally processed within 1–4 business days after payment has been successfully confirmed.

Business days are Monday through Friday, excluding public holidays. Orders placed during weekends or holidays begin processing on the next business day.

Processing time is separate from delivery time. During holidays, product launches or periods of unusually high order volume, processing may take slightly longer. If a significant delay affects your order, we will contact you using the email address provided at checkout.

2. Shipping destinations

Moodbyte currently ships to supported addresses in:

• United States

• United Kingdom

• Canada

• Australia

• New Zealand

The available shipping destinations and methods are confirmed during checkout. If your country or address cannot be selected at checkout, we are currently unable to ship there.

Certain remote regions, islands, military addresses, PO boxes and parcel-forwarding addresses may have limited shipping availability.

3. Estimated delivery times

Estimated standard delivery times after dispatch are:

• United States: 7–15 business days

• United Kingdom: 7–15 business days

• Canada: 8–18 business days

• Australia: 8–18 business days

• New Zealand: 8–18 business days

The complete estimated delivery period consists of:

Order processing time + shipping transit time

Delivery dates are estimates rather than guaranteed arrival dates. Actual delivery may be affected by the destination, product availability, customs processing, carrier operations, severe weather, public holidays or other events outside our reasonable control.

Any product-specific delivery estimate displayed on the product page or at checkout takes priority over the general estimates above.

4. Shipping charges

Available shipping options and their prices are displayed at checkout before payment is completed.

Shipping charges may vary according to:

• Delivery destination

• Product size or weight

• Selected shipping method

• Products included in the order

• Current free-shipping promotions

Where a free-shipping offer applies, it will be clearly displayed on the website or during checkout.

5. Order confirmation and tracking

After placing an order, you will receive an order-confirmation email at the address provided during checkout.

Once your order has been dispatched, you will receive a shipping-confirmation email containing a tracking number or tracking link, where tracking is available.

Tracking information can take approximately 2–5 business days to begin displaying updates after a parcel has been dispatched. A temporary “not found,” “label created” or “shipment information received” message does not necessarily mean that the parcel has not shipped.

You can also use the Track Your Order page on our website.

6. Products shipped separately

Moodbyte works with specialized fulfillment partners. If an order contains multiple products, the items may be stored or fulfilled from different locations.

As a result:

• Items from one order may arrive in separate parcels.

• Parcels may have different tracking numbers.

• Parcels may arrive on different days.

• You will not be charged additional shipping fees because an order is divided into multiple shipments unless clearly disclosed before checkout.

Receiving only part of an order does not necessarily mean that items are missing. Please review all tracking information before contacting us.

7. Address accuracy and changes

Customers are responsible for providing a complete and accurate shipping address, including:

• Recipient’s full name

• Street and building number

• Apartment or unit number, where applicable

• City and postal code

• State, province or region

• Country

• Valid telephone number and email address

If you notice an address error, contact us immediately at contact@moodbyte.shop.

We will try to update the address if the order has not entered fulfillment, but changes cannot be guaranteed after an order has been processed or dispatched.

Moodbyte is not responsible for delays caused by incomplete or inaccurate address information supplied during checkout. Where permitted by applicable law, additional shipping charges may apply if an order must be reshipped because an incorrect address was provided.

8. Order cancellations

To request a cancellation, contact contact@moodbyte.shop as soon as possible.

We will attempt to cancel an order if it has not entered fulfillment. Once an order has been processed or dispatched, cancellation may no longer be possible. In that situation, the order may need to be handled under our Return and Refund Policy after delivery.

This section does not limit any cancellation or withdrawal rights provided by applicable consumer law.

9. Customs duties, import taxes and local charges

International orders may be subject to customs duties, import taxes, VAT, handling fees or other charges imposed by the destination country.

Where these charges are not collected during checkout or included in the shipping method, the customer may be required to pay them directly to the appropriate customs authority or delivery carrier.

Moodbyte does not control independently imposed customs charges or customs-processing times. We recommend reviewing the import requirements applicable in your country before ordering.

We will disclose and collect taxes or duties during checkout where required by applicable law.

10. Customs and carrier delays

Occasionally, a parcel may experience delays because of:

• Customs inspections

• Carrier congestion

• Severe weather

• Public holidays

• Transportation disruptions

• Incorrect or incomplete delivery details

• Security inspections

• Events outside our reasonable control

A tracking page may also remain unchanged for several days while a parcel travels between facilities or countries.

If your order has not arrived by the end of its estimated delivery period, contact us at contact@moodbyte.shop with your order number.

11. Lost or stalled shipments

Please contact us if:

• Tracking has shown no movement for more than 10 business days; or

• The order has not arrived within 5 business days after the latest estimated delivery date.

We will review the tracking information and, when appropriate, open an investigation with the fulfillment partner or carrier.

If a shipment is confirmed as lost, we will provide an appropriate resolution, which may include a replacement or refund, subject to the circumstances and applicable consumer law.

Carrier investigations can take several business days. We appreciate your patience while an investigation is completed.

12. Parcels marked as delivered

If tracking shows “delivered” but you cannot find the parcel:

1. Confirm that the shipping address on your order is correct.

2. Check around the entrance, mailbox, reception area or other safe locations.

3. Ask household members, neighbours or building management whether they accepted it.

4. Contact the local delivery carrier with the tracking number.

5. Contact Moodbyte at contact@moodbyte.shop if the parcel is still missing.

Please notify us as soon as possible, preferably within 7 days of the recorded delivery date, so that we can assist with the carrier investigation. We will review each case individually and provide remedies required by applicable law.

13. Failed delivery and returned parcels

A parcel may be returned to the sender because of:

• An incorrect or incomplete address

• Repeated unsuccessful delivery attempts

• Failure to collect the parcel

• Refusal of delivery

• Failure to complete required customs procedures

If an order is returned, contact us to discuss the available options. Depending on the circumstances and applicable law, we may offer reshipment or a refund. Additional shipping charges may apply to reshipment where the failed delivery resulted from incorrect information or failure to collect the parcel.

Original shipping charges and carrier return fees may be non-refundable where permitted by applicable law.

14. Damaged packages or missing items

If an item arrives damaged, incorrect or incomplete, contact us at contact@moodbyte.shop as soon as reasonably possible.

Please include:

• Your order number

• A description of the issue

• Clear photographs or video of the product

• Photographs of the external packaging

• A photograph of the shipping label

Please keep the product and packaging until we have reviewed the issue. Depending on the circumstances, we may offer a replacement, refund or another appropriate solution.

This process does not limit your statutory rights regarding faulty, damaged or misdescribed goods.

15. Refused customs charges

If a customer refuses to pay applicable customs charges and the parcel is returned, any refund will be assessed after the parcel has been received and processed by the fulfillment partner.

Where permitted by law, original shipping charges, return shipping costs, customs expenses and carrier handling fees may be deducted from the refund.

No refund can be issued for a parcel that has not been returned or otherwise confirmed as recoverable, except where applicable consumer law requires a different resolution.

16. Changes to this policy

We may update this Shipping Policy when our delivery services, shipping destinations, fulfillment arrangements or legal obligations change.

The version displayed on this page at the time an order is placed generally applies to that order, except where a change is required by law.

17. Contact us

If you have questions about shipping or need assistance with an order, contact us:

Email: contact@moodbyte.shop
Website: Moodbyte.shop

Please include your order number when contacting us about an existing order.